Shipping policy
Shipping Overview
We ship orders to eligible destinations shown during checkout. Shipping availability, methods, and charges may vary according to the destination and the items ordered.
Orders normally require 1–3 business days for verification, preparation, and handoff to the shipping carrier.
Expected Arrival
After processing, the usual delivery estimate is 7–12 business days.
Business days do not include weekends or public holidays. Delivery may take longer during peak seasons or when affected by customs clearance, transportation disruption, extreme weather, or other events beyond reasonable control.
Order Status
Tracking information will be provided when supported by the selected carrier. A brief delay between dispatch and the first tracking scan is normal.
Products in the same order may be fulfilled separately. Receiving one package does not necessarily mean the remaining items are missing.
Failed or Returned Delivery
Customers must provide accurate delivery details and ensure that the package can be received at the supplied address.
If a shipment is returned because of an incorrect address, unsuccessful delivery attempts, refusal, or failure to collect it, additional delivery charges may apply before the order is resent. Original shipping charges may be non-refundable.
Customs Responsibilities
International shipments may incur import duties, taxes, or handling charges imposed by the destination country. The recipient is responsible for any applicable charges unless the checkout page expressly states otherwise.
Customs processing times are controlled by local authorities and cannot be guaranteed.
Shipping Assistance
Please contact us through the contact page available on this website if:
- The package arrives damaged
- Items appear to be missing
- Tracking has not updated for an extended period
- The shipment has exceeded the estimated delivery window
Please provide the order details and any relevant photos so the matter can be reviewed efficiently.