Return and Refund Policy
30-Day Returns
A return request must be made within 30 days after delivery. Requests submitted after this period may not be accepted unless required by applicable law.
Products must be returned in substantially the same condition in which they were received. Items that have been used, installed, washed, worn, altered, or damaged after delivery are not eligible for a standard return.
Return Authorization
All returns require authorization before shipment.
To request authorization, please use the contact page available on this website. Provide the order details and a brief explanation of the issue. Photographs or videos may be required to verify product condition.
Approved return instructions will explain the next steps. Packages sent to an unconfirmed address may not be received or refunded.
Defective, Damaged, or Missing Products
Please examine the package after delivery. If a product is damaged, defective, incorrect, or missing, contact us promptly so we can investigate.
Do not discard the item, packaging, label, or included accessories until the review has been completed. A suitable resolution will be offered after the evidence and shipping information have been assessed.
Items Excluded From Standard Returns
Standard returns are unavailable for:
- Items used beyond reasonable inspection
- Opened cosmetics, personal-care, or hygiene products
- Custom-made or personalized merchandise
- Food, plants, or other perishable goods
- Gift cards or downloadable products
- Final-sale products
- Products damaged through misuse or improper handling
Where local consumer law provides additional rights, those rights take priority over this policy.
Change-of-Mind Returns
For approved change-of-mind returns:
- The customer pays the return shipping cost
- The product must be securely packaged
- Tracking information should be retained
- Original delivery fees are normally non-refundable
Any reduction in value caused by unnecessary handling may be deducted from the refund where permitted.
Refund Review
After receiving the return, we will inspect the product and communicate the outcome. If approved, the refund will be submitted to the payment method originally used for the order.
Payment providers may take several business days to complete the transaction. If the refund does not appear after processing, please contact the relevant bank or payment provider first.
Order Changes and Cancellations
Order changes and cancellation requests must be submitted as quickly as possible through the website. Once an order has entered fulfillment or has been shipped, it may need to follow the standard return process.